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Privacy Policy

Last updated: February 23, 2026. This policy describes how Gnan by General Developers collects, uses, and protects your information.

1. Information We Collect

1.1 Account Information

When you create an account or request a demo, we collect your name, email address, job title, company name, and phone number. This information is necessary to provide you with access to the Gnan platform and to communicate with you about our services.

1.2 Document Data

When you upload documents to Gnan, we process the content of those documents to provide our AI-powered analysis services. This may include text, images, metadata, and any structured data extracted during processing. Document data is processed solely for the purpose of delivering our services to you.

1.3 Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, queries made, session duration, and device/browser information. We use this data to improve our services and understand user needs.

1.4 Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. For detailed information, please refer to our Cookie Policy.

2. How We Use Your Information

  • Providing, maintaining, and improving the Gnan platform
  • Processing and analyzing documents you upload
  • Responding to your requests, inquiries, and support tickets
  • Sending you service updates, security alerts, and administrative messages
  • Analyzing usage patterns to improve features and user experience
  • Ensuring platform security and preventing fraud or abuse
  • Complying with legal obligations and enforcing our terms

3. Data Storage and Security

All document data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. We maintain strict access controls and conduct regular security audits. Your data is stored in SOC 2 Type II certified data centers.

We implement complete tenant isolation, ensuring that your documents and data are never accessible to other organizations. Our infrastructure supports both cloud and on-premises deployment options to meet your compliance requirements.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information or document data to third parties. We may share information only in the following circumstances:

  • Service Providers: With trusted vendors who assist us in operating our platform (e.g., cloud infrastructure providers), bound by strict data protection agreements.
  • Legal Compliance: When required by law, regulation, legal process, or enforceable governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.
  • With Your Consent: When you explicitly authorize us to share specific information.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. Document data is retained according to your organization's configured retention policies. You may request deletion of your data at any time, and we will process such requests within 30 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@gnan.ai.

7. International Data Transfers

If your data is transferred outside your country of residence, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and compliance with applicable data protection regulations such as GDPR, CCPA, and India's DPDP Act.

8. Children's Privacy

Gnan is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@gnan.ai
  • Company: General Developers
  • Address: Hyderabad, Telangana, India